Agreement
These Terms of Service ("Terms") govern your use of the ArivonAI website (arivonai.com) and any services provided by ArivonAI, a sole proprietorship operated by Emiliano Arias ("ArivonAI," "we," "us," or "our").
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Services
ArivonAI provides custom AI automation services for small businesses, including but not limited to: AI voice receptionists, lead follow-up automation, booking systems, CRM integrations, and related workflow automation. The specific scope of services is defined in a separate written agreement (proposal, contract, or statement of work) entered into between ArivonAI and the client.
Eligibility
You must be at least 18 years old and legally authorized to enter into binding agreements on behalf of your business to engage our services. By using our services, you represent that these conditions are met.
Payment Terms
Payment terms are specified in your individual service agreement. Generally:
- Setup fees (if applicable) are due before work begins.
- Monthly retainer fees are billed at the start of each billing cycle.
- Invoices are due within 14 days of issuance unless otherwise agreed in writing.
- Late payments may result in a pause of services until outstanding balances are resolved.
All prices are in US dollars unless otherwise stated.
Cancellation
Either party may terminate a monthly service agreement with 30 days' written notice. Notice must be delivered by email to e.arias@arivonai.com (from client) or to the email address on file for the client (from ArivonAI).
Upon cancellation:
- You retain ownership of all systems and automations built for you.
- We will provide a handoff document to help you manage the systems independently or transition to another provider.
- Fees for the final 30-day notice period remain due in full.
- Setup fees are non-refundable once work has commenced.
Ownership of Work Product
Upon receipt of full payment for a project, you own all custom automation systems, workflows, scripts, and configurations built specifically for your business. ArivonAI retains no rights to resell or reuse your specific business data or custom configurations.
ArivonAI retains the right to use general methodologies, templates, and approaches developed during your project in future work with other clients, provided no confidential business information is disclosed.
Confidentiality
ArivonAI agrees to keep your business information, customer data, credentials, and system configurations confidential and not disclose them to any third party, except as required by law or with your explicit written consent. This obligation survives termination of any service agreement.
Third-Party Tools and Integrations
Our services may involve connecting and configuring third-party software platforms (e.g., Twilio, Make.com, GoHighLevel, Google Workspace). Your use of those platforms is subject to each platform's own terms of service and privacy policies. ArivonAI is not responsible for changes, outages, pricing changes, or policy violations imposed by those third-party platforms.
No Guarantee of Results
While we strive to deliver systems that improve your business operations, ArivonAI does not guarantee specific business outcomes such as revenue increases, lead volume, or booking rates. Business results depend on many factors outside our control, including market conditions, product quality, and your own sales process.
Limitation of Liability
To the fullest extent permitted by law, ArivonAI's total liability to you for any claim arising from or related to our services shall not exceed the total amount paid by you to ArivonAI in the 3 months preceding the claim.
ArivonAI shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, even if advised of the possibility of such damages.
Indemnification
You agree to indemnify and hold harmless ArivonAI from any claims, damages, or expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.
Website Use
You may access and use the ArivonAI website for lawful purposes only. You may not:
- Scrape or copy content from the website without permission
- Use the website in any way that violates applicable laws
- Attempt to gain unauthorized access to any part of the website or its infrastructure
Dispute Resolution
We'd prefer to resolve any disputes directly. If you have a concern, please contact us first at e.arias@arivonai.com and we'll work in good faith to find a resolution within 14 days.
If a dispute cannot be resolved informally, it shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Both parties consent to the exclusive jurisdiction of courts located in Florida.
Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of our website or services after changes constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Reach us at:
ArivonAI
Email: e.arias@arivonai.com